About Us

A) About Us
Fleesha is a technology platform that connects users with independent drivers and local service partners across Algeria, starting with an initial pilot rollout in Tiaret.
Fleesha is designed to make daily mobility and on-demand services more reliable, transparent, and safe. Through the Fleesha ecosystem of apps (User, Provider, Tracking, and Partner apps), we help users request services quickly while giving local partners efficient tools to operate and grow.

B) How It Works

  • For users
  • Download the Fleesha app
  • Register with your mobile number
  • Choose a service and confirm details
  • Track updates in real time
  • Pay using supported local methods (or cash where applicable) and rate the experience
  • For drivers and partners
  • Register and submit required documents/details
  • Complete verification
  • Receive and manage requests
  • Track history and performance in the app

C) Support

  • Fleesha support is available via email.
  • General support: support@fleesha.com
  • Safety & incident reports: safety@fleesha.com
  • Privacy: privacy@fleesha.com
  • When contacting support, please include:
  • Your phone number used in the app
  • Date/time of issue
  • Trip/order ID (if available)
  • A short description and screenshots if possible

D) Trust & Safety

  • Fleesha uses platform controls designed to improve service quality and safety, including:
  • Driver/partner verification and account controls
  • Ratings and feedback
  • Real-time trip/service status updates
  • Consent-based tracking features where applicable
  • Investigation and enforcement for fraud, abuse, or unsafe behavior

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