Privacy Policy

  • Fleesha (“Fleesha”, “we”, “us”, “our”) operates a technology platform that connects users with independent drivers and service partners through multiple applications, including:
  • Fleesha (User App)
  • Fleesha Provider (Driver App)
  • Fleesha Tracking
  • Fleesha Store
  • Fleesha Restaurant
  • Fleesha Hotel
  • Associated web and administrative panels

This Privacy Policy applies to all Fleesha websites and applications operating in Algeria, with an initial pilot rollout starting in Tiaret.

1. Information We Collect
a) Account Information

  • Name
  • Phone number
  • Email address (where applicable)
  • Account type (User, Driver, Partner)
  • Profile information

b) Location Information

  • Pickup and drop-off locations
  • Real-time location only during active rides or services
  • Location tracking features (Fleesha Tracking) require explicit user action, pairing, and consent
  • Tracked users can start or stop sharing at any time
  • Fleesha does not collect location data silently or without user interaction.

c) Service & Usage Information

  • Ride or service requests
  • Status updates (requested, accepted, completed, cancelled)
  • Timestamps, distance, and basic activity logs
  • Ratings, reviews, and support communications

d) Device & Technical Information

  • Device type, operating system, app version
  • Crash reports and performance diagnostics
  • IP address and session metadata

e) Payment Information
Fleesha does not store card, wallet, or bank credentials.
Payments are processed through supported local payment gateways or cash where applicable.
Only transaction references and payment status are retained.

2. How We Use Information
We use collected information to:

  • Operate and provide Fleesha services
  • Match users with drivers or service partners
  • Enable navigation, tracking, and fare calculation
  • Process payments and resolve disputes
  • Prevent fraud, misuse, and unsafe behavior
  • Improve platform performance and reliability
  • Comply with applicable laws and lawful requests

3. How We Share Information
We may share limited information:

  • With drivers or partners only during active services
  • With payment processors for transaction handling
  • With communication providers (SMS/email)
  • With authorities when required by law
  • We do not sell personal data.

4. Data Retention
We follow a minimal retention approach.
Data is retained only for as long as necessary to:

  • Provide services
  • Resolve disputes
  • Prevent fraud
  • Comply with legal obligations

When data is no longer required, it is securely deleted or anonymized.

5. Security
We apply reasonable technical and organizational safeguards, including:

  • Encrypted communications
  • Access controls and authentication
  • Restricted server and database access
  • No system is completely secure, and users acknowledge inherent risks.

6. Your Choices & Rights
Users may:

  • Access and update account information
  • Control location permissions
  • Disable tracking features
  • Request deletion where legally permitted
  • Service functionality may be limited if certain permissions are disabled.

7. Contact
For privacy inquiries:

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